Quality & Support

Technical Consulting & Support

Senior engineering advice when you need it: architecture reviews, technical planning, troubleshooting and hands-on support. A second opinion from people who build and run production systems.

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incident-review.md
## Incident review: slow checkout
Impact:   p95 checkout time 4.2 s -> 0.6 s
Cause:    unindexed lookup on payments.reference
Fix:      concurrent index and query rewrite
Follow-up:
  [x] alert when p95 exceeds 1.5 s
  [ ] load test before the next campaign

01 · Overview

Clear answers to hard technical questions

Some decisions are expensive to get wrong: which stack to adopt, whether to split a monolith, how to prepare for a launch, why a system keeps failing under load. We help you make those decisions with evidence, weighing trade-offs against your budget, team and timeline.

Engagements range from a single architecture review to ongoing retainer support, where our engineers join your planning, review pull requests and help when production misbehaves. Every engagement ends with written recommendations you can act on.

Focus areas

  • Architecture advisory
  • Tech stack evaluation
  • On-demand engineering
  • Priority support

Engagement models

  • Retainer hours
  • Project-based consulting
  • Team augmentation
  • Rescue engagements

02 · Capabilities

What we deliver

Expert help across architecture, planning, troubleshooting and day-to-day engineering.

Architecture consultation

Reviews of modularity, coupling, data flow, fault tolerance and observability, with a practical improvement plan.

Technical planning

Roadmaps, estimates, build-or-buy decisions and structured technology evaluations with clear trade-offs.

Troubleshooting and performance

Diagnosis of errors, outages and slowdowns using logs, metrics and profiling, followed by fixes.

Existing-system analysis

An independent assessment of code, infrastructure and processes, with risks ranked by impact.

Engineering guidance

Mentoring, code review and process advice that strengthens your in-house team.

Infrastructure support

Hands-on help with servers, cloud accounts, deployments and incidents when your team needs backup.

03 · Approach

Flexible engagements, rigorous method

Whether the question is strategic or the problem is urgent, we work through it the same careful way.

  1. 01

    Intake and triage

    We understand the problem, its urgency and the access needed.

    • Problem statement
    • Priority assessment
    • Access and context
    • Engineer assignment
  2. 02

    Deep dive and diagnosis

    Evidence gathered from code, logs and metrics to find root causes.

    • Log and metric review
    • Code walkthrough
    • Root cause hypotheses
    • Impact analysis
  3. 03

    Solution and execution

    A fix, a recommendation or both, validated before it reaches production.

    • Fix or recommendation
    • Pull request or runbook
    • Staging validation
    • Deployment support
  4. 04

    Closure and knowledge

    Findings documented so the problem stays solved.

    • Post-incident review
    • Documentation update
    • Prevention steps
    • Follow-up check

04 · Technical considerations

The details that decide success

Good advice depends on context and honesty. This is how we keep ours useful.

Evidence over opinion
Recommendations are grounded in measurements, code and logs from your systems, not in fashion.
Context shapes the answer
Team skills, budget, deadlines and existing systems all change what the right choice is.
Reversible decisions first
Where uncertainty is high, we favour options that are cheap to change later.
Written recommendations
Every engagement ends with clear written findings and next steps, not just a conversation.
Knowledge transfer
We explain our reasoning so your team can make similar decisions confidently next time.
Careful access
We use least-privilege, time-limited access to your systems and hand everything back at the end.

05 · Outcomes

What you can expect

  • Confident technical decisions
  • Faster resolution of production issues
  • A realistic roadmap for your systems
  • A stronger in-house engineering team

06 · FAQ

Technical Consulting & Support: common questions

Ask us something else
What kinds of problems do you help with?

Anything from a slow API or a failing deployment to questions like whether to move to microservices. We regularly handle performance bottlenecks, security reviews, cloud cost overruns, scaling concerns and stalled projects.

How quickly do you respond?

It depends on your support plan. Retainer clients have agreed response targets for urgent production issues. Ad-hoc requests are usually picked up within one business day.

Can you help us choose a technology stack?

Yes. We run a structured evaluation covering team skills, scalability needs, time to market, ecosystem, licensing and total cost, and deliver a ranked shortlist with pros, cons and a migration path if needed.

Do you offer architecture reviews?

Yes. We assess modularity, coupling, data flow, fault tolerance and observability, and deliver an architecture diagram, a risk summary and a prioritised improvement roadmap.

What if we only need occasional help?

A retainer with a block of hours works well. Use it for code reviews, debugging, planning sessions or pairing, without a long-term commitment.

Related services

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Code Review & Refactoring

Independent code audits and safe, test-backed refactoring that pays down technical debt.

Cloud Infrastructure

Compute, storage, networking and security designed as code and sized for your workload.

Backend Development

Application architecture, business logic, background jobs and integrations that hold up under load.

Need an expert opinion?

Describe the decision you are facing or the problem you are fighting. We will tell you how we can help, and how quickly.

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